Being in a car accident is a major headache, but the repair process shouldn't be. Many insurance companies will try to direct you to their own "approved" garages to save themselves money. However, by law, it is your choice where your vehicle is repaired.
If the accident was not your fault, we can handle the entire claim for you through our specialist management service. We take away the stress of dealing with insurers.
We recover all costs from the at-fault party's insurance. You pay nothing upfront.
We provide a vehicle of similar size and spec to your own while yours is in our shop.
Since you aren't claiming on your own policy, your bonus remains protected.
We use genuine parts and paint, unlike many insurance-approved garages that use budget alternatives.
Simple 3-step process to get your vehicle repaired professionally
Before you call your insurance company, call Romans. We provide expert advice on your rights and guide you through the entire process.
We provide a detailed, computerized estimate of the damage and send it to the relevant insurers. Our certified technicians ensure nothing is missed.
We repair your car to showroom standards and handle all the paperwork. You simply collect your car when it's ready - fully restored.
By law, you choose where repairs happen
Manufacturer standards, not budget alternatives
We handle everything with insurers
We respond within 2 hours during business hours
Get answers to the most common questions about accident claims
No, by law you have the right to choose any garage for repairs. Many insurance-approved garages use budget parts to save costs, while we use genuine manufacturer parts to maintain your vehicle's value and safety.
We work with specialist solicitors who can pursue the claim on your behalf. We gather all necessary evidence including photos, witness statements, and police reports to support your case and ensure you get the compensation you deserve.
Most repairs are completed within 5-7 working days depending on parts availability and damage extent. Complex cases may take longer, but we keep you fully informed throughout the process and provide regular updates.
If you're not at fault, we claim against the other party's insurance, so your no claims bonus remains completely protected. You won't see any increase in your premiums as a result of the accident.
For non-fault claims, you pay nothing upfront. We handle all costs and recover them from the at-fault party's insurance. There are no hidden fees or excess payments required from you.
We provide a like-for-like replacement vehicle at no cost to you while your car is being repaired. This ensures you can continue with your daily routine without any inconvenience.